A merchant account is essential for taking card payments. It controls the transaction process between the card holders bank and your business bank account.
Depending on your business, a low risk merchant can be set up within 3 days of application. We take as much information as possible during the application process to help speed things up.
During the set up of your merchant account, we will provide log-ins to our customer portal that will show all of your transactions.
If your terminal is integrated with your electronic point of sale system (EPOS) it is equipped with our secure integrated payment technology. It shares information with your EPOS to help your business be more efficient.
The Payment Card Industry Data Security Standard (PCI DSS) is the global standard for handling card data. All businesses accepting card payments are required to follow these standards to become officially ‘PCI compliant’.
SSL Certificates secure data being passed from browser to browser. If a secured browser passes data to an unsecured browser then a warning can appear. SSL certificates are required with Direct Integration.
A chargeback is a disputed transaction whereby the card holder suspects that the transaction is fraudulent. For help with chargebacks, contact our support team or your account manager.
Yes, during the application process, you will be asked if you would like to take Amex, at this point we will make the arrangements. If you already have your terminal you can add Amex to it.
A non-integrated terminal, should be preconfigured for you. You may have to input your Merchant ID number and an activation code. If you haven’t received these. Please contact support.