Frequently Asked Questions

Browse our frequently asked questions for answers to our most common queries. Still need help? Contact us

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What is a merchant account?

A merchant account is essential for taking card payments. It controls the transaction process between the card holders bank and your business bank account.

How long does set up take?

Depending on your business, a low risk merchant can be set up within 3 days of application. We take as much information as possible during the application process to help speed things up.

How to view my transactions?

During the set up of your merchant account, we will provide log-ins to our customer portal that will show all of your transactions.

What is integrated payments?

If your terminal is integrated with your electronic point of sale system (EPOS) it is equipped with our secure integrated payment technology. It shares information with your EPOS to help your business be more efficient.

What is PCI compliance and why does it matter?

The Payment Card Industry Data Security Standard (PCI DSS) is the global standard for handling card data. All businesses accepting card payments are required to follow these standards to become officially ‘PCI compliant’.

Why it is necessary to have SSL certificate?

SSL Certificates secure data being passed from browser to browser. If a secured browser passes data to an unsecured browser then a warning can appear. SSL certificates are required with Direct Integration.

What are chargebacks?

A chargeback is a disputed transaction whereby the card holder suspects that the transaction is fraudulent. For help with chargebacks, contact our support team or your account manager.

Can I accept Amex?

Yes, during the application process, you will be asked if you would like to take Amex, at this point we will make the arrangements. If you already have your terminal you can add Amex to it.

How do I setup my terminal?

A non-integrated terminal, should be preconfigured for you. You may have to input your Merchant ID number and an activation code. If you haven’t received these. Please contact support.