Installation and Training:
We believe that getting you off to the best start with your new solution will ensure the best returns in the future. Our dedicated Installation and Training team work closely with you in order to get a solid plan of what you need to achieve so that we can complement your business operations.
Our technicians will work with you to migrate your data from an existing system or set up a completely new configuration if you are moving from a manual system. This stage is crucial for the success of your solution.
Pago Payments can provide a professional installation with every Solution. This ensures your application and integrated payments are set up and configured correctly.
Our Solutions are extremely simple to use and with help and guidance from one of our trained technicians on day one you will get a clear strategy of how to get started and achieve great results. Our training technicians will help you and your team to prioritise what you need to do and give you a solid knowledge base to build on. In our experience this not only helps retailers who have never really used a computer before but also helps retailers that are very PC literate progress much faster. Our training sessions are broken down so that each team member I fully trained on what parts of the system is most relevant to them.
Go Live Support
If required our technicians will be there with you on site on go live day of your new solution to help give your team the confidence to call upon us if they get stuck.
At Pago Payments we provide global support to all of our customers. We offer support packages that mirror your operational hours giving you the piece of mind that your staff members have a friendly team to call anytime.
If new staff members come on board and your time is taken up on more important things or if you just want a refresher on a certain area of the system we can offer additional training to suit your needs. This means you can learn how to get more out of your solution in bite-sized chunks.